We want every jar to arrive exactly as it should. If something’s gone wrong, here’s how we’ll make it right.
Damaged or leaking jars
Contact us within 24 hours of delivery with a photo. We’ll send a free replacement or issue a full refund.
Incorrect items
Let us know within 24 hours and we’ll arrange a correction at no cost.
What we can’t accept
For food safety reasons, we’re unable to accept returns on opened or used jars, except in cases of damage or incorrect order.
Refund timeline
Approved refunds are processed to your original payment method within 5–7 business days. Cash-on-delivery orders will be refunded via bank transfer.
How to start a return
Email us at info@guluno.com or message us on Instagram at @gulunohoney with your order number and a brief description.